Sippy Downs Family Clinic welcomes and accepts all new patients both during the week and on weekends. Please call us on 07 5391 3444 or book an appointment online via Hotdoc. Download a New Patient Form HERE

At Sippy Downs Family Clinic, we offer standard appointments for most consultations.
If you have multiple concerns or feel your issue may require more time, please let our reception team know at the time of booking so we can schedule a longer consultation.

This helps us ensure you receive the time and attention you need, and allows our doctors to provide thorough, uninterrupted care.

Our practice is currently offering telephone consultations where appropriate for patients who have had a face-to-face consultation in our practice within the last twelve months. Please discuss this option with our receptionists who will advise if a telephone consultation is appropriate to your medical needs or if an in surgery appointment is required.

Telephone consultations may be billed at our usual surgery rates for a standard consultation. See our Fee Sheet.

This option is not available to new patients

Walk ins are always welcomed and will be allocated the first available consultation. Walk in patients will usually be required to wait as patients who have booked appointments are given first priority unless your presentation is an emergency.

You can download, fill out and bring into the clinic when you have your appointment.  Download the Request for Medical Records form HERE

All the Doctors and staff at Sippy Downs Family Clinic are committed to providing you with a high standard of patient care. However, we acknowledge that our patients have certain rights and we aim to support these rights as much as we can. If you feel we have not met your expectations, please contact our Practice Manager by phone on 07 5391 3444, alternatively, you can fill out a feedback form available on the Reception desk.

If you feel your matter has not been resolved, you can contact the Health Ombudsman on 133 646.

Sippy Downs Family Clinic highly motivates patients to follow up for their results, It is the policy of Sippy Downs Family Clinic to have all patients return for a consultation for their results, as we believe this enables the disclosure of essential information and enables the doctor to provide an explanation and discuss any further treatment plan. Sippy Downs Family Clinic doesn’t allow results to be given over the phone.

Electronic requests are handled by the Practice Manager for follow up with the GPs. Electronic requests can be sent via the form below – patients are advised that this facility is for incoming enquiries only as their confidentiality may be compromised. This also applies to information by fax unless we are assured that the information will be sent directly to a secure fax.

Patients are able to obtain advice or information related to their care by electronic means where the GP determines that a face-to-face consultation is unnecessary.

Sippy Downs Family Clinic offers Bulk Billing to Patients under 16.

For further queries please speak to our Practice Manager or Senior Receptionist.

Calls from patients are not transferred to the Doctors at Sippy Downs Family Clinic due to privacy. Staff will take your details and pass a message to your Doctor; the staff will only interrupt a consultation if the matter is urgent.
Doctor’s will return phone calls at their discretion or may request an appointment to be made.

Our practice offers interpreter services

TIS – Translating Interpreter Service – if prior notification is given at least 24 hours in advance of the appointment.
NABS – This is a free service for the deaf and blind and is for sign language users and health care providers.
NRS – This is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make, receive phone calls, NRS chat or sms relay.

At Sippy Downs Family Clinic, we are committed to protecting your personal information and maintaining strict confidentiality at all times.

Our practice adheres to the Privacy Act 1988, including the Amendments under the Private Sector Act, and complies fully with the Australian Privacy Principles (APPs). We have strict protocols in place to ensure that your personal health information is securely stored and accessed only by authorised staff members involved in your care.

To learn more about your rights and how your information is handled, please refer to the Australian Privacy Principles Guidelines provided by the Office of the Australian Information Commissioner (OAIC):
🔗 www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines

 

If you would like further information about this practices’ information handling procedures, please talk to your doctor or receptionist.

The National Home Doctor Service provides our after hours care. See our Home Page for information